1. All Tickets can only be purchased off this website. An e Ticket will be sent to you via email  before the event.  All tickets are non refundable and non replaceable. It is your responsibility to ensure your tickets are kept safe once received. Defaced tickets will not be accepted.
  2. Tickets will allow you to enter the Vegan Kids Festival between the dates and hours stated on your ticket. All workshops, demos, activities and shows are included in your ticket price.
  3. In order to facilitate the Safety, Security and comfort of all guests, the Organisers and the Premises License Holder reserves the right to refuse admission or evict from site.
  4. No Admission will be granted without a valid ticket.
  5. Tickets are not refundable under any circumstances other than cancellation of the event or unless the event is moved to another date which prohibits you from attending.
  6. Unless otherwise agreed at our sole discretion, a ticket will not be exchanged or refunded, after the festival has started , it is stopped for any reason and is not completed. On any day of the festival , the time is delayed for any reason, The start time  of the festival changes after the date the ticket was purchased or, the ticket has been used for entry into the festival.
  7. Our event may include change in line up, which would not qualify for a refund.  
  8. In the event of a change of Venue, which prohibits you from attending a refund will be provided.
  9. In the event you are no longer able to attend you are able to resell your tickets, we can also help you to do this, but we can not guarantee to resell your ticket for you.
  10. In the event of cancellation, the full value of the ticket less any booking fees, transaction fees, postage, and insurance will be refunded to your original payment method, we are unable to refund to alternative accounts.  
  11. Please note that some tickets contain a hidden booking fee, so it appears as £0 to the customer. If you would like to know this fee before purchasing, please email us. In most cases we will try to provide a full refund.  In some cases there will be a deadline for a refund / new date request which may invalidate your refund request if not responded to in time.
  12. If you pay a deposit for a ticket and miss the advertised deadline to pay the balance, your deposit will be void and no refund due. We will however attempt to make contact with you to pay your balance.
  13. We are unable to accept any liability or replace any tickets lost, stolen or damaged after they have been received by you.
  14. The Rules and Regulations of the venue, event organiser or promoter for which this ticket was purchased must be adhered to.
  15. Although we will do our best to keep you informed of any cancellation, it is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.
  16. Venue management reserve the right to refuse admission and may conduct security searches on entry. Should you be refused entry for any reason, we are not liable to refund you for the ticket you have purchased.
  17. There is no obligation to refund monies or exchange tickets if management alters or varies the programme due to events or circumstances beyond its control.
  18. There is no obligation to refund monies or exchange tickets should an event organiser subsequently offer any discount or promotion that makes tickets available at a price lower than that previously paid by any customer.
  19. Should you have a complaint the event please email us within 48 hours of the event taking place.   We cannot guarantee any outcome.
  20. Tickets can be transferred. If you transfer your ticket – please notify us of the new name / address of the new ticket holder, otherwise the ticket may become void. The transfer must be approved by us.
  21. Arrangements made by the ticket holder including travel and accommodation in relation to the event which has been arranged by you are made at your own risk and  the Festival nor the Organiser will take any liability for any such losses.
  22. The event organiser, venue management accept no responsibility for any personal property.
  23. Ticket holders consent to filming, sound recording and photography as members of the audience.
  24. All of these terms and conditions are governed by English law.
  25. We reserve the right to cancel any tickets we believe to have been purchased fraudulently.
  26. We do not accept any liability for any losses or claims arising from any inability to access the website, any interruption or any failure to complete a transaction.
  27. The customer accepts full responsibility for all contact information on their customer account and must ensure it is updated when necessary. Vegan Kids accepts no responsibility for information not received by the customer due to out of date contact information.
  28. If the Event is cancelled, We will notify you as soon as possible, via the email address you provided at the time of booking.
  29. If the event is re-scheduled, you will be offered tickets at the rescheduled event.
  30. If you are unable to attend the re-scheduled event or we are unable to reschedule, a full refund will be offered to you.
  31. We are unable to offer a refund to any tickets that have been resold, as we are only able to send a refund to the original purchaser.
  32. If your ticket was won/gifted/complimentary we are unable to issue any refund.
  33. We reserve the right to make alterations to the time, date, duration and Venue of the Event or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation), Force Majeure, health/safety and security concerns or decisions from any Authorised Person or other competent authority.
  34. Anti social behaviour will not be tolerated and any one found acting in such manner will be instantly removed from the festival site.
  35. For the Safety of all our guests it is forbidden for any guest to enter restricted areas and back of house. This includes climbing on stages, fences and any decorations. If you are caught doing so you will be removed from the festival site.
  36. For any other queries or help, please contact us on fun@vegankidsfestival.co.uk